Advanced Team Building

This full day session, designed for team leaders and team facilitators, addresses how to effectively handle common team problems.  This program provides a deeper understanding of team dynamics, tools for conducting effective meetings, and techniques for handling problem behaviors, particularly in the context of a Lean Enterprise implementation.  The session incorporates application of specific skills to encourage immediate reinforcement of the topics. 

Pre-requisite:  Lean Overview and Team Building must be taken prior to attending Advanced Team Building. 

Course Content Includes: 

• The ten types of problem team behaviors
• Identifying and eliminating the seven meeting robber behaviors
• The thirteen steps for conducting effective meetings
• The five skills of non-defensive communication
• The eight main causes of conflict
• The six steps of mediating conflict between two people
• The effective use of questions
• Observing non-verbal messages 

Upon completion of the Advanced Team Building session, participants will be able to: 

• Effectively use “I” statements
• Identify and help team members eliminate “killer phrases”
• Conduct effective meetings
• Communicate non-defensively
• Address team member problem behaviors
• Help team members resolve conflicts
• Ask effective questions to help the team make progress